PeptidesExpress.ca is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
PeptidesExpress.ca is an online retailer of research peptides based in Vancouver, British Columbia, Canada.
- Business Name: PeptidesExpress.ca
- Location: Vancouver, BC, Canada
- Email: info@peptidesexpress.ca
-
Website:
Classic Shop
We collect only the information necessary to process your order and provide customer support.
| Information | Why We Collect It |
|---|---|
| Full name | To process and ship your order |
| Email address | Order confirmation, tracking, and customer support |
| Shipping address | To deliver your order via Canada Post |
| Order details | Products ordered, quantities, and order total |
| Payment reference | To match your e-Transfer payment to your order |
| IP address | Security, fraud prevention, and analytics |
| Browser and device info | Site performance and compatibility |
| Cookies | Shopping cart, preferences, and analytics |
Your information is used exclusively for the following purposes:
- Order processing: To confirm, process, and fulfil your order
- Shipping: To create Canada Post shipping labels and provide tracking information
- Customer support: To respond to your inquiries, resolve issues, and provide assistance
- Payment matching: To match your Interac e-Transfer payment to your order
- Legal compliance: To comply with Canadian federal and provincial laws and regulations
- Fraud prevention: To detect and prevent fraudulent orders and unauthorized access
- Site improvement: To understand how visitors use our website and improve the experience
We do not sell or rent your personal information to anyone. We only share your information with trusted third parties required to fulfil your order:
- Canada Post: Your name and shipping address are shared with Canada Post to process delivery of your order
- Interac Corp: Your e-Transfer payment is processed through Interac’s secure network — we only receive confirmation of payment
- Google Analytics: Anonymized site usage data to understand visitor behaviour — no personal information shared
- WooCommerce / WordPress: Our e-commerce platform that processes and stores order data on secure servers
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the site to function. Shopping cart, checkout session, and login. Cannot be disabled. |
| Analytics Cookies | Google Analytics — tracks anonymized visitor data to help us improve the site. No personal information stored. |
| Preference Cookies | Remembers your settings and preferences for a better experience. |
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to complete purchases on our site.
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Order records: Retained for 7 years for accounting and legal compliance
- Customer account data: Retained until you delete your account or request deletion
- Email correspondence: Retained for 2 years for customer support purposes
- Analytics data: Anonymized — retained indefinitely for site improvement
Under PIPEDA and BC PIPA you have the following rights regarding your personal data:
- Right to access: Request a copy of all personal information we hold about you
- Right to correction: Request that we correct any inaccurate information
- Right to deletion: Request that we delete your personal information (subject to legal retention requirements)
- Right to withdraw consent: Withdraw consent for non-essential data processing at any time
- Right to complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights email us at info@peptidesexpress.ca with the subject line “Privacy Request” and we will respond within 30 days.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse:
- SSL encryption: All data transmitted between your browser and our site is encrypted via HTTPS/SSL
- Secure hosting: Our site is hosted on secure servers with regular security updates
- Limited access: Only authorized personnel have access to customer order data
- No payment storage: We do not store any payment or banking information on our servers
PeptidesExpress.ca is intended for use by individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information please contact us immediately at info@peptidesexpress.ca and we will delete it promptly.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make material changes we will update the “Last updated” date at the top of this page.
Continued use of our website after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information please contact us:
- Email: info@peptidesexpress.ca
- Subject line: “Privacy Request”
- Response time: Within 30 days as required by PIPEDA
- Location: Vancouver, BC, Canada
Questions About Your Privacy?
We take your privacy seriously. Contact us anytime with questions or data requests.
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